Information About the Samsung Galaxy Note7 Recall for Canadians

Recall information for Canadians who own the Samsung Galaxy Note7.

If you are one of the 2.5 million people that have purchased one of Samsung’s latest flagship device; the Galaxy Note7, then you will want to read this.

To date, roughly 35 of the Note7’s have been confirmed to have their batteries explode while charging. If you were to be holding the phone in your hand at the time, or sleeping with the phone charging beside your head, this could insure a very unexpected serious injury. Let’s try and stay away from that.

Samsung announced a global replacement program for the Galaxy Note7 a little over a week ago.


Turn off your Note7:

The company is asking its customers that own the Note7 to power down their phones and exchange them as soon as possible.

Roughly 0.1% of all Note7’s are said to be affected by this malfunctioning battery. Samsung says that there are two separate battery manufactures for the Note7, and only one of the two companies responsible for manufacturing is having these issues.


The Note7 and flying:

The Federal Aviation Administration informed the public on Thursday that the Note7 should not be transported on airlines through checked baggage, and that it should especially not be charged on the plane while travelling.


The Galaxy Note7 is said to have caused a Jeep in Florida to catch fire and explode as the owners left the phone to charge.

Jeep catches fire from Note7 battery explosion
Jeep catches fire from Galaxy Note7 battery explosion

Samsung writes in a newsroom release:

We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.Samsung Electronics

Although the number of cases reported is impeccably small in the grand scheme of things, it is important to realize that this could happen to any one Note7 owner globally. Better safe than sorry. Take your phone in and have it exchanged.

Samsung urges owners of the phone to contact the place that they purchased the Note7’s from to get the proper information for your specific area.

The official Samsung newsroom statement

For Canadians specifically:

Samsung Canada is working alongside Health Canada in regards to this recall. On September 9th, Samsung Canada stated that they are working together with Health Canada on a corrective action plan to expedite a Canadian recall of the product affecting the following model numbers within our country:

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If your phone is black in color:
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STORY CONTINUES BELOW
  • BOM Code/Part #: SM-N930WZKAXAC
  • UPC Code: 887276171883
  • SKU Code: SMN930WK64
  • Remark: Black, 64GB
If your phone is silver in color:
  • BOM Code/Part #: SM-N930WZSAXAC
  • UPC Code: 887276177229
  • SKU Code: SMN930WS64
  • Remark: Silver, 64GB
If your phone is blue in color:
  • BOM Code/Part #: SM-N930WZBAXAC
  • UPC Code: 887276177243
  • SKU Code: SMN930WB64
  • Remark: Blue, 64GB

Customers who have Galaxy Note7 can replace their current device with a new device under the terms of the Canadian Product Exchange, which was previously announced Tuesday, September 6, 2016. To register for a Galaxy Note7 Exchange, owners should visit this page to initiate the Galaxy Note7 product exchange.


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The official Samsung Canada news release
Galaxy Note7 Explosion // Highsnobiety
Galaxy Note7 Explosion // Highsnobiety

Jody Mitoma

Founder of Edmonton Talks News.

26 COMMENTS

    • Brad Bazinet
      September 10, 2016 at 11:51 PM
      Permalink

      Get off the horse. This could happen to any device. They are fixing it. Things happen. Kind of like iPhone’s coming with that awesome feature of reshaping itself in your pocket.
      But continue to support a company that makes drastic changes, not for innovation, but to milk more money for products. After all, a wired pair of headphones will always be better audio quality than anything wireless.

      (1)
      Reply
    • Micah Smet
      September 11, 2016 at 2:24 AM
      Permalink

      Actually iPhones was much worse. They burned down several houses. Apple consistently blamed non approved USB cables haha.

      At least Samsung knows there’s an issue.

      (1)
      Reply
    • Micah Smet
      September 11, 2016 at 3:25 AM
      Permalink

      Had a Note3 for years. Just bought a new Note4. Need some things that aren’t on the Note5/7

      (0)
      Reply
    • Edmonton Talks News
      September 11, 2016 at 3:32 AM
      Permalink

      Had the Note2 before this, sadly, it stopped working suddenly for no reason whatsoever. Was 50% charged, then shut off and never powered up again. 🙁

      None-the-less, I will more than likely get the Note8 when it comes out. 🙂 The Note4 is still going very strong.

      (0)
      Reply
    • Meghan D
      September 11, 2016 at 3:33 AM
      Permalink

      My note 4 will be 2 years old next month. I had an early upgrade because the camera wouldn’t focus.

      (0)
      Reply
    • Edmonton Talks News
      September 11, 2016 at 3:36 AM
      Permalink

      I went into Telus expecting to pay $900 for a new phone when my Note2 died… Walked out of there with a free Note4 and $200 worth of free stuff from the store’s shelves! :O I hadn’t realized I was all caught up for a free upgrade, and they had a promotion that had just expired days prior, so the kind gentlemen asked his manager if I could partake despite it being discontinued, and sure enough I was able! 🙂

      Please be careful with your Note7 though Meghan. This is not to be taken lightly at all.

      (0)
      Reply
    • Meghan D
      September 11, 2016 at 3:39 AM
      Permalink

      Thats a sweet deal for you.I had to drive from fort mcmurray to Edmonton to get it ! It was sold out here. When they get the new ones in this week to exchange I’ll be there.

      (0)
      Reply
    • Micah Smet
      September 11, 2016 at 3:41 AM
      Permalink

      It’s actually totally something to be taken lightly. You’ve got a greater chance of getting struck by lighting than having a Note 7 blown up. You’ve got a greater chance of winning the lotto, or the Lamborghini at west Edmonton mall. They know exactly which batteries and which chip numbers are faulty. Only 0.1% are even capable of doing this.

      (0)
      Reply
    • Christian Acain
      September 11, 2016 at 4:49 AM
      Permalink

      You mean you saw the future and made sure to purchase Apple products only?? Well that was terribly rude of you not to warn Samsung!

      (0)
      Reply
    • Andrea Rogoza
      September 11, 2016 at 9:47 PM
      Permalink

      Wow…some of you relax…he has the right to like the phone he likes, make his commented opinion and back it all he wants…what I didn’t see in the comment was being a total f’n douche like some of you are being…make your own comment and skip his if ya don’t like it

      Please I’m sorry if you’re not a him but a her…I don’t creep fb pages to find out

      (0)
      Reply
  • Edmonton Talks News
    September 12, 2016 at 9:26 PM
    Permalink

    A 6 year old child was reported holding and playing a game on a Samsung Galaxy Note 7 while it was charging, and the phone blew up in their hands.

    Guys, Samsung is URGING YOU ALL to take this very, very seriously.

    (1)
    Reply
  • Edmonton Talks News
    September 12, 2016 at 9:26 PM
    Permalink

    A 6 year old child was reported holding and playing a game on a Samsung Galaxy Note 7 while it was charging, and the phone blew up in their hands.

    Guys, Samsung is URGING YOU ALL to take this very, very seriously.

    (0)
    Reply

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