Recall information for Canadians who own the Samsung Galaxy Note7.
If you are one of the 2.5 million people that have purchased one of Samsung’s latest flagship device; the Galaxy Note7, then you will want to read this.
To date, roughly 35 of the Note7’s have been confirmed to have their batteries explode while charging. If you were to be holding the phone in your hand at the time, or sleeping with the phone charging beside your head, this could insure a very unexpected serious injury. Let’s try and stay away from that.
Samsung announced a global replacement program for the Galaxy Note7 a little over a week ago.
Turn off your Note7:
The company is asking its customers that own the Note7 to power down their phones and exchange them as soon as possible.
Roughly 0.1% of all Note7’s are said to be affected by this malfunctioning battery. Samsung says that there are two separate battery manufactures for the Note7, and only one of the two companies responsible for manufacturing is having these issues.
The Note7 and flying:
The Federal Aviation Administration informed the public on Thursday that the Note7 should not be transported on airlines through checked baggage, and that it should especially not be charged on the plane while travelling.
The Galaxy Note7 is said to have caused a Jeep in Florida to catch fire and explode as the owners left the phone to charge.
Samsung writes in a newsroom release:
We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.Samsung Electronics
Although the number of cases reported is impeccably small in the grand scheme of things, it is important to realize that this could happen to any one Note7 owner globally. Better safe than sorry. Take your phone in and have it exchanged.
Samsung urges owners of the phone to contact the place that they purchased the Note7’s from to get the proper information for your specific area.
For Canadians specifically:
Samsung Canada is working alongside Health Canada in regards to this recall. On September 9th, Samsung Canada stated that they are working together with Health Canada on a corrective action plan to expedite a Canadian recall of the product affecting the following model numbers within our country:
If your phone is black in color:
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- BOM Code/Part #: SM-N930WZKAXAC
- UPC Code: 887276171883
- SKU Code: SMN930WK64
- Remark: Black, 64GB
If your phone is silver in color:
- BOM Code/Part #: SM-N930WZSAXAC
- UPC Code: 887276177229
- SKU Code: SMN930WS64
- Remark: Silver, 64GB
If your phone is blue in color:
- BOM Code/Part #: SM-N930WZBAXAC
- UPC Code: 887276177243
- SKU Code: SMN930WB64
- Remark: Blue, 64GB
Customers who have Galaxy Note7 can replace their current device with a new device under the terms of the Canadian Product Exchange, which was previously announced Tuesday, September 6, 2016. To register for a Galaxy Note7 Exchange, owners should visit this page to initiate the Galaxy Note7 product exchange.
This article was written by Jody Mitoma.